Our Privacy Commitment To You
At Brockton Physiotherapy, we are committed to protecting your privacy and ensuring the confidentiality of your personal health information (PHI). We follow the Personal Health Information Protection Act (PHIPA) and the standards set by the College of Physiotherapists of Ontario.
This notice explains what information we collect, why we collect it, how we use it, how we protect it, and what your rights are.
What Information We Collect
We collect only the information required to provide safe, effective health care, including:
Your name, date of birth, contact information
Your health history and family health history
Assessment findings, treatment records, and clinical notes
OHIP number, insurance and billing information
Information about your functional status, lifestyle, or relevant personal context
Why We Collect, Use, and Share Your Information
We collect, use, and disclose your information for the following purposes:
Primary Purposes
To assess, plan, and provide physiotherapy and related services
To communicate with other health-care providers involved in your care (“circle of care”)
To track your progress, outcomes, and continuity of care
Related Purposes
To obtain payment (from you, insurers, WSIB, legal representatives)
To support quality improvement, safety, and training
To comply with regulatory requirements (e.g., College audits)
To respond to legal or statutory obligations
We will only use or disclose your information for reasons not listed above with your express consent, unless we are legally required to do so.
Your Consent
By receiving care at Brockton Physiotherapy, you provide implied consent for collection, use, and sharing of information within the circle of care.
We require express consent to:
Send information to anyone outside the circle of care
Use your information for newsletters, marketing, special events
Share information with employers, insurers (outside billing), lawyers, or third parties
You may withdraw consent at any time.
Your Rights
You have the right to:
Access your personal health record
Request corrections
Place a restriction (known as a “lock box”) on specific information
Ask questions about how your information is used
Make a complaint to us or to the Information and Privacy Commissioner of Ontario (IPC)
We will respond to access requests within 30 days, as required by PHIPA.
How We Protect Your Information
To keep your information safe, we use:
Locked storage for paper records
Secure passwords and encrypted systems
Limited staff access based on job role
Confidentiality agreements with all staff and service providers
Secure transfer procedures for email, fax, and electronic records
Staff training on privacy and PHIPA compliance
We retain your record for 10 years from your last visit, or 10 years after a minor turns 18, and then securely destroy it.
If There Is a Privacy Breach
If your information is lost, stolen, or accessed without authorization, we will:
Notify you as soon as possible
Provide information about what happened
Explain what steps we are taking to correct the issue
Provide your right to complain to the IPC
Questions or Concerns?
Privacy Officer: Cesar Toledo
Email: Cesar@brocktonphysiotherapy.com
Phone: (437) 230-7695
You may also contact:
Information and Privacy Commissioner of Ontario
www.ipc.on.ca | 416-326-3333
We are committed to earning your trust and protecting your information with the highest standards of care.